Quality Management Tools

DGMP has been audited and certified to be in conformance with ISO 9001-2000

Therefore we have adopted the following quality management and tools:

• Monitoring of performance (service and costs):
• Front analysis
• Management and control of processes and activities
• Team structure and organizational set up
• Self assessment and follow up tools:
• Inner auditing
• Recognizing of strength and weakness points
• Non conformity monitoring and corrective actions
• Customer satisfaction surveys
• Customer oriented structure
• Strict communication with the client
• Complaints handling and problem solving:
• Cause analysis
• Improvement procedures